The Three Essential Questions Every Realtor Should Ask Before Ending A Call: Join Our Team To Master The Art Of Client Engagement


In the fast-paced world of real estate, effective communication is more than just a skill; it’s a necessity. Whether you’re a seasoned realtor or just starting out, you know that every interaction with a client or lead is an opportunity to build trust, provide value, and move one step closer to closing a deal. But how can you ensure that each phone call you make is as productive as possible? The answer lies in asking three essential questions before you hang up.

If you’re a realtor looking to join a team that values client engagement and effective communication, you’ve come to the right place. Here’s a breakdown of the three questions that can make all the difference in your client interactions.

The Three Key Questions

1. When Are You Going To Follow Up With Them Next?

The first question sets the stage for ongoing engagement. By asking, “When are you going to follow up with them next?”, you’re not only showing that you’re committed to helping the client but also setting a specific time for the next interaction. This eliminates ambiguity and ensures that both parties have a clear understanding of what comes next.

2. Why Are You Going To Follow Up With Them?

The second question aims to clarify the purpose of the follow-up. Are you going to discuss properties that you’ve sent over? Are you going to provide updates on a current deal? By asking, “Why are you going to follow up with them?”, you give the client a reason to look forward to your next call, thereby increasing the likelihood of a productive interaction.

3. What’s In It For Them?

The third question is perhaps the most crucial: “What’s in it for them?” This question helps the client understand the value they will get from the follow-up. Whether it’s a curated list of properties that meet their criteria or an update on market trends, this question ensures that the client knows why the next interaction is not just important but beneficial for them.

Practical Example

Let’s say a client is interested in a three-bedroom, two-bath property. Instead of just sending listings via email, you should also set a follow-up call to discuss them. During this call, offer options for the follow-up date, like “Would Monday or Tuesday work better for you?” This approach gives the client some control while still setting a timeline, keeping both parties aligned and engaged.

Why Join Our Team?

We believe that mastering these three questions is crucial for any realtor who wants to excel in this industry. By joining our team, you’ll receive the training and support you need to implement these questions effectively in your day-to-day interactions with clients. We’re committed to your growth and success, and we know that these simple yet powerful questions can make all the difference.


The real estate industry is all about relationships, and the best way to build strong relationships is through clear, effective communication. By asking these three essential questions before ending each call, you’ll ensure that both you and your client are on the same page, setting the stage for a successful and productive relationship.

If you’re a realtor who values client engagement and is committed to continuous improvement, we’d love to have you on our team. Contact us today to learn more about how we can help you take your career to the next level.

Ready to make every call count? Join our team and master the art of client engagement. We’re waiting to hear from you!

Leave a Reply

Your email address will not be published. Required fields are marked *